Contact information

Contact Information

If you have any questions regarding your order, shipping, or our products, please contact us using the information below.

Address

2066 N Capitol Ave #8006

San Jose, CA 95132

United States

contact@bottomheld-usa.com

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Why Choose us?

Same day shipping

Order by 7:00 PM Pacific Time and your order ships the same day — guaranteed. No delays, no excuses.

Stable Pricing

We don’t play pricing games. As long as our supplier costs stay the same, our prices stay the same.

Alaska/ Hawaii

We ship fast to all 50 states, including Alaska and Hawaii, with next-day delivery available on eligible orders.

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Frequently asked questions

We accept returns or issue refunds only in cases of defective products or incorrect shipments. Please contact our customer support team within the specified period after receiving your order. Returns due to customer preference are not accepted.

If your order has not yet been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible. Once an order has shipped, changes or cancellations are not possible.

No. We currently sell and ship exclusively within the United States.

Yes. We do ship to both Alaska and Hawaii as part of our U.S. domestic shipping service.

We accept major credit cards such as Visa, Mastercard, and American Express, as well as other payment methods supported at checkout. Available options will be displayed during the checkout process.

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during peak periods or due to inventory availability.

Delivery times depend on your location and the selected shipping method. Once your order has shipped, you will receive a tracking number to monitor the delivery status.